Shipping Policy

Effective as of October 2025

Thank you for shopping with Glossy Hairs.
This Shipping Policy explains our shipping terms, timelines, and procedures.
By placing an order through glossyhairs.com, you agree to the conditions described below.
Transit, Handling & Order Cut-Off Time
Transit Time: 7 to 15 business days (Monday to Friday)
Handling Time: 1 to 3 business days (Monday to Friday)
Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time
Estimated Delivery Window: 8 to 18 business days total, depending on your shipping location and carrier efficiency.
Please note that processing and delivery times may vary slightly during high-demand seasons or promotional events.
Delivery Methods
We ship using trusted and reliable carriers including USPS, UPS, FedEx, DHL, and OSM to ensure your order arrives safely and on time.
Each shipment is carefully packed and handled to maintain product quality throughout the shipping process.
We select the most suitable carrier based on your location and delivery option chosen at checkout.
All shipments include tracking numbers, allowing you to monitor your order from dispatch to delivery.
Shipping Cost
Standard Shipping: Flat rate of $15 USD on all standard orders.
(Delivered via USPS, UPS, FedEx, or OSM within 7–15 business days.)
Fast Shipping (via DHL Express):
For customers who need their order urgently, we offer DHL Express delivery within 1–3 business days after processing.
Fast shipping is charged separately, and rates are calculated based on the delivery location and package weight at checkout.
Customers will see all available shipping options before completing their purchase.
Change of Address
Once your order has been processed or dispatched, we are unable to change the shipping address.
If you need to make a change before your order ships, please contact our team immediately at support@glossyhairs.shop
We will make every effort to accommodate your request.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this number to monitor your shipment’s progress directly through the carrier’s website until delivery.
Wrong Address Disclaimer
Please double-check your shipping details at checkout.
If you provide an incorrect or incomplete address and the package is returned to us, you will be responsible for the full cost of re-shipping the order to the correct address.
We are not liable for delays or losses resulting from inaccurate shipping information.
Order Cancellations
If you wish to cancel your order, please contact us before the order is shipped.
Once an item has been dispatched, cancellations are no longer possible.
If you decide not to keep your order after shipping, please refer to our Refund Policy for return options.
Damaged or Lost Parcels
We take care to ensure every order is packaged securely; however, if your parcel arrives damaged or tampered, please follow these steps:
If possible, refuse the delivery and notify the courier immediately.
If the package was delivered in your absence, contact us within 48 hours at support@glossyhairs.shop
Include clear photos of the damaged packaging or items, along with your order number.
Our customer service team will review your case and guide you through the replacement or refund process as quickly as possible.
Delayed Deliveries
While we make every effort to meet our estimated delivery times, delays may occur due to factors beyond our control — such as customs inspections, weather conditions, or high seasonal demand.
We appreciate your understanding and patience in such rare cases.
International Shipping
Glossy Hairs primarily ships within the United States.
For international customers, delivery times may vary, and customs duties or taxes may apply depending on your country’s import policies.
Any such charges are the responsibility of the customer.
Contact Us
If you have any questions about your order or shipment, please contact us at:
Business Name: glossyhairs
Email :Support@glossyhairs.shop
Business number:+1 (346) 296 7487
Chat Support: Available 24/7 in Business days
Business Hours: Monday– Friday , 9:00 AM – 4:00 PM (EST)
Business Address; 346 East Seiberling Street, Blue Mound Illinois 62513, United States