FAQ
Welcome to the Frequently Asked Questions (FAQ) section of glossyhairs.
Here you’ll find quick and helpful answers to our most common customer questions.
Our goal is to ensure a smooth, transparent, and trustworthy shopping experience for every customer.
GENERAL QUESTIONS
Q: What is glossyhairs?
A: glossyhairs is an online beauty brand offering a curated range of premium-quality hair care tools and accessories — including scalp massagers, heatless curlers, hair straightening brushes, and more.
Our mission is to help you achieve salon-quality results from the comfort of your home.
Q: How can I contact glossyhairs customer support?
A: You can contact our dedicated support team by visiting the “Contact Us” page on our website or by emailing us directly at support@glossyhairs.shop
We’re here to assist you with any product, order, or policy-related inquiry.
ORDERING AND SHIPPING
Q: How do I place an order on glossyhairs?
A: Simply browse our collection, add your desired items to the cart, and proceed to checkout.
Follow the on-screen instructions to complete your purchase securely.
Q: When will my order be shipped?
A:Handling Time: 1–3 business days (Monday to Friday)
Transit Time: 7–15 business days (Monday to Friday)
Order Cut-Off Time: 4:00 PM (EST)
Estimated Total Delivery Window: 8–18 business days depending on your location.
Q: What shipping methods do you use?
A: We ship through trusted carriers including USPS, UPS, FedEx, OSM, and for express service, DHL.
Standard and fast shipping options are available at checkout.
Q: What are your shipping charges?
A:Standard Shipping: Flat rate of $15 USD on all orders.
Fast Shipping (via DHL): Available at $35 USD and delivers in 1–3 days.
These rates apply regardless of package size or weight.
Q: Can I track my order?
A: Yes. Once your order is shipped, you’ll receive a tracking number via email.
You can use this number to track your shipment in real time until delivery.
Q: What if I entered the wrong address or ordered the wrong product?
A: Please double-check all order details before checkout.
If incorrect information is provided, and the order has shipped, glossyhairs is not responsible for lost or undelivered packages.
Any re-shipping fees or corrections will be the customer’s responsibility.
PAYMENT INFORMATION
Q: What payment methods do you accept?
A: We accept a variety of secure and trusted payment options:
Visa (Credit & Debit)
Mastercard (Credit & Debit)
American Express
Discover
JCB
Diners Club
Apple Pay
PayPal
All payments are securely processed through PCI DSS–compliant gateways.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and tokenization to protect all payment data.
Your full card details are never stored on our servers.
RETURNS AND REFUNDS
Q: What is glossyhairs’ return policy?
A: We offer a 30-day return policy for unused and undamaged items in their original packaging.
If your product arrives defective or incorrect, please contact us immediately.
For complete details, please review our Refund Policy page.
Q: How do I start a return or exchange?
A: To initiate a return, please email us at support@glossyhairs.shop
with your order number and reason for return.
Our team will guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item was defective or we shipped the wrong product.
Q: When will I receive my refund?
A: Refunds are issued to your original payment method within 5–10 business days after your returned item is received and inspected.
PRODUCT & WARRANTY INFORMATION
Q: Are glossyhairs products safe for all hair types?
A: Yes. All of our styling tools and accessories are designed to be safe and effective for all hair types and textures.
Q: Do glossyhairs products come with a warranty?
A: Yes. Selected tools and electronic items include a 6-month limited warranty against manufacturing defects.
Please refer to individual product pages for details.
Q: Are your products cruelty-free?
A: Yes. glossyhairs maintains a strict no animal testing policy.
CUSTOMER SERVICE AND SUPPORT
Q: How do I contact customer service?
A: You can reach our support team at support@glossyhairs.shop
Our representatives are available Monday to Friday, 9 AM – 4 PM (EST) and typically respond within 24 hours.
Q: How can I stay updated on new products or offers?
A: Subscribe to our newsletter at glossyhairs.shop or follow us on our official social media pages for updates, exclusive offers, and beauty tips.
POLICY & LEGAL INFORMATION
Q: Where can I find your official store policies?
A: You can review all official store policies here:
[Privacy Policy]
[Terms of Service]
[Refund Policy]
[Shipping Policy]
[Payment Policy]
Each policy outlines our commitments to transparency, customer protection, and compliance.
Q: Does glossyhairs update its policies or FAQ?
A: Yes. We may update our policies or FAQ periodically to ensure compliance with the latest regulations and improve customer experience.
All updates take effect immediately upon posting to glossyhairs.shop
Contact Information
For all inquiries or assistance, please contact us at:
Business Name: glossyhairs
Email :Support@glossyhairs.shop
Business number:+1 (346) 296 7487
Chat Support: Available 24/7 in Business days
Business Hours: Monday– Friday , 9:00 AM – 4:00 PM (EST)
Business Address; 346 East Seiberling Street, Blue Mound Illinois 62513, United States